Novamodo, LLC (“Novamodo,” “we,” “us,” or “our”) provides professional consulting services. This Privacy Policy explains what information we collect, how we use it, who we share it with, and the choices available to you. It applies to novamodo.co, to our consulting engagements, and to our text message (SMS) communications.

1. Information We Collect

Information you give us

• Contact information — name, business name, email address, mailing address, and mobile telephone number.
• Engagement information — details about your project, documents you send us, scheduling preferences, and correspondence with our team.
• Communications — the content of emails, text messages, and calls exchanged with us.
• Consent records — where you have agreed to receive text messages, the date, time, method, and disclosure language used to obtain that consent.

Information collected automatically

• Standard server log data when you visit our website, including IP address, browser type, referring page, and pages viewed.

We do not knowingly collect personal information from anyone under 18 years of age.

2. How We Use Information

• To deliver, manage, and support our consulting services.
• To respond to your questions and requests, including by text message.
• To schedule, confirm, and follow up on meetings and consultations.
• To send service, account, and administrative notices.
• To maintain records, meet legal and regulatory obligations, and enforce our agreements.
• To secure our systems and prevent fraud or abuse.

3. Text Messaging & Mobile Information

If you provide your mobile number and consent, we may send you customer care and appointment-related text messages relating to your engagement with Novamodo. Consent is obtained either in person or verbally at the time you provide your number, or when you send an inbound text message to our business number. Consent to receive text messages is never a condition of purchasing any product or service.

Message frequency varies based on your engagement. Message and data rates may apply. You may reply STOP at any time to stop receiving messages, or HELP for assistance. See our Terms & Conditions for the full messaging terms.

4. How We Share Information

We do not sell, rent, or trade personal information. We share information only in the following circumstances:

• Service providers. With vendors who perform services on our behalf — such as our messaging provider, email host, scheduling software, and payment processor — and only to the extent needed to perform those services. These vendors are contractually restricted from using the information for their own purposes.
• Legal requirements. Where required by law, subpoena, court order, or to protect the rights, property, or safety of Novamodo, our clients, or others.
• Business transfers. In connection with a merger, acquisition, or sale of assets, subject to this Policy.
• With your direction. When you ask us to share information with a specific party.

As stated in Section 3, mobile telephone numbers and SMS consent data are excluded from all sharing except as strictly necessary for our messaging provider to deliver the messages you have requested.

5. Data Retention

We retain personal information for as long as needed to provide our services and to satisfy legal, accounting, and recordkeeping obligations. Records of SMS consent and opt-out requests are retained for the period required by applicable telecommunications regulations, even after you opt out, so that we can honor your opt-out.

6. Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, disclosure, alteration, and destruction. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Your Choices and Rights

• Text messages. Reply STOP to any message to opt out at any time.
• Email. Use the unsubscribe link in any non-transactional email, or contact us directly.
• Access, correction, and deletion. You may request a copy of the personal information we hold about you, ask us to correct it, or ask us to delete it, subject to our legal and contractual obligations.
• State privacy rights. Depending on where you live, you may have additional rights under laws such as the California Consumer Privacy Act. We do not sell personal information or share it for cross-context behavioral advertising. To exercise any right, contact us using the details below. We will not discriminate against you for doing so.

8. Third-Party Links

Our website may link to sites we do not operate. We are not responsible for the privacy practices of those sites and encourage you to read their policies.

9. Changes to This Policy

We may update this Policy from time to time. We will revise the “Last updated” date above and, where the changes are material, provide additional notice. Continued use of our services after an update constitutes acceptance of the revised Policy.

10. Contact Us

Questions about this Policy or about how we handle your information: